To register a genuine Samsung phone:

Send SMS to 5585 with the following details

Reg*IMEI number#

e.g. reg*533777882256829#

To contact Samsung Customer care service by SMS:

Send SMS to 5585 with the following details

Help*Message#

e.g. help*How can I make a fake call. Thanks#

To make a complaint:

Send SMS to 5585 with the following details

Complaint*Message#

e.g. complaint*The battery is faulty, can’t fully charge.#

To make a suggestion:

Suggestion*Message#

e.g. Suggestion*Increase customer care centres countrywide#

NOTE: The SMS service to 5585 works with Safaricom, Airtel, YU and Orange networks. Samsung will respond to all queries within 24 hours.

Call Samsung customer care call centre: 0800 724 000